SnapStore FAQs

What is a Snap?

A Snap is the encapsulation of an integration task or subtask. It is a “pluggable” piece of code that has been conveniently packaged to run seamlessly on the SnapLogic Server. You can build your own Snap or download Snaps built by the SnapStore community. A Snap in SnapLogic is comparable to an iPhone app, a Firefox Add-On, or a PhotoShop plug-in.

A Snap can perform as simple a task as reading data from a file, or as complex an operation as connecting to an instance of Salesforce.com, analyzing the source data, and providing full access (data and functionality) to all standard and custom objects within Salesforce.com. When changes have been made to standard or custom objects, the Snap adapts and provides you access that takes these changes into account.

What is a SnapLogic Pipeline?

A SnapLogic Pipeline is an orchestration of Snaps that solve an integration challenge end to end.

Snaps are “snapped” together via a simple, easy-to-use visual interface, the SnapLogic Designer, that runs in a browser. Snaps can be easily dragged and dropped onto a canvas and connected together without writing any code. For example, a simple pipeline could connect to a source system such as Zuora by using a Zuora Snap, retrieve select data, transform it using a series of functional Snaps, and then write it to a target database using a DBWrite Snap.

How do I get a Snap?

First, you need to purchase the SnapLogic Server in order to run a Snap. You can follow this link to request a free trial of SnapLogic Server.

The SnapLogic Server comes with a built-in library of commonly used Snaps. These pre-packaged Snaps are at your disposal as soon as you install the SnapLogic Server. They include Field level operation (arithmetic, string, dates and type conversion), Complex operations (join, lookup, filter, sort) and Advanced operations (compute, regex, and database analytics). Additional Snaps can be easily purchased and downloaded from the SnapStore. Many of the Snaps such as Google Docs, GoodData and Facebook are free of charge.

To access a Snap from the SnapStore, browse the product listing using categories, tags, or searches until you find the Snaps you want. The checkout process for SnapStore purchases is simple and familiar.

To install the SnapLogic server locally on your machine please go to the SnapLogic Server 14 Day Free Trial. The server installations currently support Windows, Linux, and Mac OS X.

What is SnapLogic Server?

SnapLogic Server is the modern integration platform for data and applications. It provides a complete environment for creating, modifying, maintaining, and executing SnapLogic Pipelines. SnapLogic Server supports the integration of data from any source, including Web, SaaS, and on-premise data. Just like the Web, SnapLogic Server is infinitely expandable and scalable via the open-component API and the RESTful Architecture of the Web. SnapLogic Server also comes with a library of predefined Snaps.

For more information about SnapLogic Server, see the SnapLogic Products page.

How do I get the SnapLogic Server?

Follow this link to request a free trial of SnapLogic Server.

What about purchasing the SnapLogic Server?

To purchase the SnapLogic Server, please contact sales@snaplogic.com.

How do I install the SnapLogic Server?

Visit the SnapLogic documentation page for software installation instructions.

How do I get started after I purchase a Snap?

Shortly after you complete the checkout and payment process, you will receive two emails: one to confirm your purchase; the other containing any download link(s) to your Snap(s).

How much time and how many chances do I have to download my Snaps?

After you receive the email containing your Snap access information, you are allowed a maximum of three downloads and over the duration of one week to download your Snap. The link expires after one week or three downloads, whichever you reach first. SnapLogic, Inc. reserves the right to change these terms at any time.

How do I install a Snap?

SnapLogic Server must be installed before installing Snaps.

To install a Snap:

• Download the Snap
• Unzip the package into a temporary directory
• Run the installation script. You must provide the location of your SnapLogic Server installation directory

For more informations on installing a Snap, consult the Snap Installation instructions.

What do “Certification Pending” and “In Development” mean?

"In Development" means that this Snap is currently being developed, whereas "Certification Pending" means that the Snap has been submitted by the developer, but is currently moving through the Snap approval process.

How long do I have to request a refund of a Snap purchase?

SnapLogic guarantees a full refund within 30 days from the date of purchase, no questions asked.

How do I request support?

SnapLogic provides the first line of support for Snaps in the SnapStore. Please contact support@snaplogic.com for support questions.

How do I request a refund?

Please contact support@snaplogic.com to arrange for a refund.

How am I credited for returns?

After arranging a refund, your credit card will be credited the purchase amount.