Customer Success
Welcome
Welcome from the SnapLogic Customer Success team! With operations around the globe, our worldwide team of highly trained and experienced technical engineers provides our customers with the best possible services to power their success.
If you have already been registered as a SnapLogic customer contact, you can access the Customer Success Self-Service portal resources by clicking here. Registered users can also submit new requests by sending us an email.
Standard Business Hours
Americas: 9:00am - 6:00pm Pacific Time, Monday - Friday
Europe: 8:00am - 5:00pm Central European Time, Monday - Friday
Requests During Non-Business Hours
If you encounter a P1 issue during non-business hours, please open a P1 service request via the Customer Success Portal for immediate assistance.
Getting Started
New customers can enjoy the benefits of SnapLogic Customer Success in 3 simple steps:
- Login to the SnapLogic Customer Success Portal An invite will be sent to you via email upon your confirmation as a SnapLogic customer contact. This account will allow you to access the Customer Success Self-Service Portal where you can create and manage your requests, access the Knowledge Base and visit the SnapLogic User Forum. Please contact your Sales Representative if you would like to request additional self-service accounts.
- Search the Knowledge Base and Forums We are constantly expanding the Knowledge Base and User Forums with articles and solutions to help you quickly find information and be successful. If you do not find the answer you're looking for, please create a new request via the self-service portal.
- Participate in the SnapLogic User Forums Engage with other SnapLogic Users to share pipeline building tips and ideas. Submit and vote for product enhancements and future Snaps. We want to make sure we are doing our best for you and your continued success with SnapLogic.