I’ve been at SugarCon for the past few days, the technical sessions are now drawing to a close.
This has been an excellent conference. It’s a great mix of customers and partners, and everyone is enthusiastic. The session and keynote topics have been on track, and customer focused. Sugar 5.0 is looking good, and there is a lot of interest in the new release.
There’s been a lot to learn and absorb here at the detail level, but I noted a couple of higher level themes that I kept hearing from customers and partners:
- Sugar is not longer an open source ‘bet’ – It’s a CRM solution, and open source is the way to go.
- The customer focus can now shift to CRM as a vision and a project, with open source as a characteristic.
- The data integration landscape hasn’t changed becase it’s open source – data integration is still a significant part of every project.
These are good trends in open source, and to quote Larry Augustin, we’re reaching the point where “nobody every got fired for buying open source.”