Hospitality & Restaurants
Drive rich customer experiences to increase engagement and loyalty
In a hyper-competitive market, hotels and restaurants must stay ahead of customer expectations to remain competitive. Only by having a 360 view of your customer and integrating your data and applications can you deliver experiences that delight and create loyalty.
Challenges
Complex hybrid systems
Challenging complex data and app landscape makes it difficult to get a single view of the customer.
Lack of customer insights
Siloed data means customers feel a break in the omnichannel, personalized experience — often sending them to your competitors.
High integration costs
Lack of integration specialists demands that integration be outsourced, making it difficult and costly to get the customer insights you need in real-time.
Use Cases
Trusted by Leading Restaurant and Hospitality Companies
Use case: 360-degree Customer Engagement
The faster you can understand your customer’s preferences and purchase behavior, the faster you can customize service and recommendations to them. Doing so requires connecting your legacy and cloud systems to create a 360 view of your customer in real-time.
Benefits
Improved customer experiences
Leverage real-time customer purchasing behavior to offer up-to-date products and offerings recommendations across multiple channels.
Boost sales with insights
Improve revenue by making data-driven recommendations and incentives just when your customer needs them.
SnapLogic supports 500+ pre-built Snaps and an intuitive self-service platform that accelerates integration for data sources across multiple channels.
Use case: Real-time Analytics and Insights
Leverage real-time customer insights and analytics to deliver optimal service.
Benefits
Personalized customer engagement
Leverage customer and product insights to give customers a truly personalized dining or travel experience.
Optimize inventory management
Track customer demand in real-time and efficiently manage their services and inventories accordingly.
Gain a competitive edge
Unlock new customer engagements and monetization/pricing opportunities with data-driven insights.
SnapLogic’s Ultra Pipelines offers the real-time speed for analytics that enables personalized customer engagements over brick and mortar and digital channels.
Use case: Modernize Legacy Systems
Modernize your business by easily integrating on-prem and cloud systems and automating processes for a streamlined, efficient customer and employee experience.
Benefits
Improved customer service
Integrate point-of-sales systems to customer service applications to more easily manage orders, deliveries, reservations, and more.
Increase operational efficiency
Automate processes such as reservations, food tracking, and ordering, and outbound marketing to optimize operational costs.
SnapLogic’s cloud-based EDI solution supports various out-of-the-box Snaps and an easy-to-use self-service platform to integrate legacy applications (EDI) and speed modernization.
