Automating
Support Ticket Creation and Lifecycle Management

Automation That Streamlines Sales

A simple request here. A simple request there. Although they may be simple, individual interrupts to your service desk start to accumulate and really add up. Moreover, the simple act of creating a support ticket, if not properly executed can be a time waster–especially if support tickets lack the necessary details to properly route the ticket. Poorly routed tickets also translates into delayed responses, leading less than optimal, if not poor, customer service.

One of the many diverse benefits of SnapLogic’s Intelligent Integration is that as conditional logic is created to move data amongst applications, so too, logic can be applied to automatically handle errors. This saves an enormous amount of time by not burdening your help. Likewise, custom support ticket creation applications can be designed, developed and automated. Automated support ticket creation improves the quality of service provided to customers and enables your support teams and service desks accomplish more within limited budgets.