ServiceNow

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Key Features

The current version of the Snap for ServiceNow supports ServiceNow Connection, ServiceNow Reader and a ServiceNow Wizard. The current version of the Snap works with SnapLogic server 3.5 and above. This Snap is developed based on ServiceNow XML Web Services.

ServiceNow stores asset, inventory, helpdesk ticketing, and other ITSM process related data, which ServiceNow clients can leverage to help IT gain insight into the TCO of services it provides to the business. The current ServiceNow Snap enables users to extract data from ServiceNow, this is achieved by retrieving XML data programmatically from ServiceNow using the HTTP GET request. This version of the ServiceNow Snap consists of the following components:

ServiceNow Connection Component (stores ServiceNow instance name, username and password); ServiceNow Reader Component (reads the data from ServiceNow tables); ServiceNow Write Component (Insert/Update or Delete actions can be performed on the chosen table); ServiceNow Wizard (creates ServiceNow reader components for the selected resources).

ServiceNow Properties and their Functionality:

  • ServiceNow Connection Component
    • Provides connection
    • Stores connection credentials
    • A valid ServiceNow Instance Name has to be entered
    • A valid password for the given username has to be entered
    • A valid username has to be entered
  • ServiceNow Reader Component
    • The reader component would be a generic reader that reads the data from ServiceNow tables and creates an output view for each table with the list of fields from the table
  • ServiceNow Connection Component Wizard
    • Refers to the ServiceNow Connection Component in the library
    • The query to filter data from ServiceNow
    • This wizard takes the connection and fetches the list of reports and tables present in the ServiceNow. The wizard then creates the ServiceNow Reader components for the selected resources.

Learn more about ServiceNow Integration here.
Learn more about cloud application integration here.
Learn more about cloud data integration here.

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