The current version of the Snap for ServiceNow supports ServiceNow Connection, ServiceNow Reader and a ServiceNow Wizard. The current version of the Snap works with SnapLogic server 3.5 and above. This Snap is developed based on ServiceNow XML Web Services.
ServiceNow stores asset, inventory, helpdesk ticketing, and other ITSM process related data, which ServiceNow clients can leverage to help IT gain insight into the TCO of services it provides to the business. The current ServiceNow Snap enables users to extract data from ServiceNow, this is achieved by retrieving XML data programmatically from ServiceNow using the HTTP GET request. This version of the ServiceNow Snap consists of the following components:
ServiceNow Connection Component (stores ServiceNow instance name, username and password); ServiceNow Reader Component (reads the data from ServiceNow tables); ServiceNow Write Component (Insert/Update or Delete actions can be performed on the chosen table); ServiceNow Wizard (creates ServiceNow reader components for the selected resources).
ServiceNow Properties and their Functionality: