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Getting Help

SnapLogic is here to support you throughout your entire experience with us.

Your SnapLogic hero. Our customer success commitment.

Every SnapLogic customer gets a SnapLogic Hero, an assigned SnapLogic expert who’ll work with you from day one and throughout your customer journey.

Onboarding. Working with you from day one.

From the point you become a customer, we’ll review your project goals, application and data landscape.

Accelerating success at every stage.

From conducting periodic health-checks at the right cadence, to ensuring we’re communicating new features, capturing feedback and enhancement requests, you can count on us.

Helping you get the most out of SnapLogic.

As you go-live with new integrations, we can provide business user, IT, or developer training.

Professional Services

  • Speed Enablement with Production Readiness

  • Customize with Tailored Implementation

  • Extend with Snap Development

  • Operationalize with a Center of Excellence (CoE)

  • Focus with Managed Services

  • Empower with On-Demand Hours

Speed Enablement with Production Readiness

Fast track your integration with our Production Readiness service. It includes migration, Pipeline development, our out-of-the-box Snaps, as well as knowledge transfer. All included as standard and based on our proven Agility Methodology.

Customize with Tailored Implementation

For customized needs like complex apps and data landscapes, or unique integrations, our Tailored Implementation service has you covered. We’ll create a highly customized project plan, perform detailed business and IT requirements analysis, and build and test pipelines that are tuned to your specific use cases.

  • Data Sheet: Production Readiness ImplementationDownload Now

Extend with Snap Development

Whether you’re adding new or proprietary endpoints or looking for specific business-centric connectivity, our Snap Development service is a great fit. Based on your endpoints we’ll develop business-user ready Snaps using our Java based-SDK, and add them to your environment and pipelines.

  • Data Sheet: Production Readiness ImplementationDownload Now

Operationalize with a Center of Excellence (CoE)

Achieve coordinated and governed self-service integration across the enterprise. Our CoE service provides continuous guidance to ensure adoption, enables citizen integrators within a governance framework, and delivers training plans that will empower the extended organization.

Focus with Managed Services

We can deliver, manage, and secure your integrations as a service, so you don’t have to. SnapLogic Managed Services act as an extension of your team, monitoring and proactively acting against any potential production risks, and immediately responding to unexpected issues.

Empower with On-Demand Hours

From assisting your citizen developers, to strategic architectural guidance when you need it, our On-Demand Hours service ensures expert services are available flexibly when you need it – to keep your initiative on the right track.

More Ways to Get Help

SnapLogic Community

Take part in our community for peer-support, latest product information and more.

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Support Desk

Global customer support 24/7 by web, email, or phone.

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Documentation

Access SnapLogic documentation for your integration project.

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Support Contacts

Americas Region

Phone: 1-888-494-1570, Option 3
Email: [email protected]

Online Support

European Region

Phone: +44 800 098 8228
Email: [email protected]

Online Support

APAC Region

Australia: +61 1-800-893-581
India: +91 800 919 0540
Email: [email protected]

Online Support