Bob Carbo, Cloud Practice Director at Tata Consultancy Services (TCS), explains the value of integrations in today’s leading companies and how critical they are for business innovation.
My name is Bob Carbo, I’m the Cloud Practice Director at TaTa Consultancy Services (TCS).
Half of the Fortune 500’s have turned over since the year 2000 due to digital disruption and companies that are able to quickly adopt software driven business models so that their customers can achieve new, and greater efficiencies, open new marketplaces and derive new sources of revenue. So first it’s about competitive advantage in the digital transformation process. Second, it’s about creating value to internal processes. So many customers have found digital transformation to be a journey that can derive many benefits in terms of increasing efficiency, cutting costs, increasing profits and margins.
Customers increasingly go to market with a variety of omnichannels they have online and e-commerce driven channels both that are direct and through partners. And those partners can include social media and interconnected sites that may or may not control and that continues to increase. They increase not only from a business-to-business relationship but also from the content and types of data that they need to capture.
Machine learning and artificial intelligence have become first and foremost enablers internally at TCS. We’re a machine learning development partner of leading Cloud platform providers like Microsoft Azure, and AWS. It’s becoming a standard in the marketplace and as our industry teams innovate new business analytics and business capabilities in terms of processes using machine learning. Machine learning is really only as good as the data that it’s presented with. And the outcomes that customers can gain in terms of business insights requires a vast amount of data and information from many end points both inside the enterprise, as well as, outside. Those include suppliers, customers, channel partners. An entire ecosystem of business partners outside of our organization.
The types of endpoints that we see our customers connecting to…to harness and improve business operations, increase agility and speed of going to market, and delivering products to market, and improving their customer relationships… you know really took off In the internet era, Business 2.0 was sort of all of about building that collaboration across your value chain. Enabling transactions or enabling business analytics and insights across the ecosystem of value chain partners from suppliers to customers to channels. And what we see now in business 4.0 in the advent of mobile, social, and cloud data applications and those applications becoming more and more owned by line of business leaders, is this new movement that requires integration to be owned and developed by line of business and easily accessed by the business. And so there’s more ownership of not only the applications but now also of the integration and access to those Legacy systems that really didn’t exist in the previous generation of integration.
Our partnership with SnapLogic really marks a new era for TCS as we were embarking on our own journey to develop cloud-native applications more rapidly and lower cost for customers in a sustainable way. And so as we develop those applications and move our customers through a digital journey in the cloud. The needs for integration have increased, the speed with which we need to deliver those integration has accelerated, and the need to sustain and support and operate these integrated applications in the cloud together with a hybrid approach with their on-premise applications enable through SnapLogic an ongoing support and repeatable methodology so customers get value upfront through a more rapid project. 2 They get access to more and better data in real-time, near real-time and batch and then 3 were able to conduct really complex data transformations using Snaplogic that just simply weren’t possible with Legacy ETL tools and the custom coding that’s required in the SOA-based models.
The vision of the integration partner has to be complete. It has to be built around the future and not the past. A lot of the integration technologies that have existed and sort of morphed over the years were built on old premises, that everything would live on-premises and everything would be within IT’s control. The new paradigm that cloud computing and SaaS models represent means that you’ve got to look for an integration partner that has a vision for business having control of their integration. And you have to start there. The technologies and the Integrations and the completeness of the technologies vary more. It’s got to include batch, it’s got to include real-time, it’s got to account for all the permutations of sources and targets systems and technologies that exist inside the four walls of enterprise as well as in their online and social channels and I think SnapLogic has a very comprehensive approach that’s also not so monolithic that it won’t coexist with other Technologies.