This Acceptable Use Policy (“Policy”) applies to customers’ use of all services offered by SnapLogic, Inc. or its affiliates (“SnapLogic”). Capitalized terms used below but not defined in this policy have the meaning set forth in the Master Subscription Agreement (“MSA”). SnapLogic may change this Policy by posting an updated version of the Policy at www.snaplogic.com and such updates will be effective upon posting.

1. Violations. A customer’s violation of this Policy will be considered a material breach of the MSA and/or other agreement governing the customer’s use of the services.

2. Prohibited Material. Customers may not, and may not allow any third party, including its users, to use services to create, send, upload, display, store, process, or transmit, or permit use of services to create, send, upload, display, store, process, or transmit:

Material that infringes or misappropriates a third party’s intellectual property or proprietary rights;
Hate-related material, and/or material advocating discrimination against individuals or groups;
Material advocating or advancing violent causes, including terrorism or violent extremism;
Obscene, excessively profane material or otherwise objectionable material;
Material advocating or advancing criminal hacking, cracking, or phishing;
Material related to illegal drugs or paraphernalia;
Malicious material;
Unlawful software;
Malicious code, such as viruses, worms, time bombs, Trojan horses, and other harmful or malicious files, scripts, agents, or programs; or
Material that violates, encourages, or furthers conduct that would violate any applicable laws, including any criminal laws, or any third-party rights, including publicity or privacy rights.

3. Artificial Intelligence. This section applies to use of products and services offered by SnapLogic, or third party products, applications or functionality that interoperate with products and services offered by SnapLogic, that incorporate artificial intelligence (collectively, “AI Services”).

3.1 Notice of High Risk Use: AI technology will continue to be used in new and innovative ways. Customer is responsible for determining if its use of these technologies is safe, and for all decisions made, advice given, actions taken, and failures to take action based on its use of the AI Services. These services use machine learning models that generate predictions based on patterns in data. Output generated by a machine learning model is probabilistic, and generative AI may produce inaccurate or inappropriate content. Outputs should be evaluated for accuracy and appropriateness for your use case.

3.2 Disallowed Usage: Customers may not use a AI Service, nor allow their users or any third party to use a AI Service, for the following:

Automated Decision-Making Processes with Legal and/or Financial Effects. As part of an automated decision-making process with legal, financial or similarly significant effects, unless Customer ensures that the final decision is made by a human being. In this case, Customer must take account of other factors beyond the Services’ recommendations in making the final decision.

Individualized Advice from Licensed Professionals

Generating individualized advice that in the ordinary course of business would be provided by a licensed professional. This includes, for example, financial, legal and medical advice.
Generating or providing individualized medical advice, treatment, or diagnosis to a consumer or end user.
For clarity, this section does not limit Customer from using AI Services for other purposes, such as customer support in regulated industries, or to assist a licensed professional where AI Services were not leveraged in the generation of individual advice. When a Customer uses such services to assist in providing individualized advice (e.g., summarization), there must be a qualified person reviewing the output.

Explicitly Predicting Protected Characteristics

Explicitly predicting an individual’s protected characteristic, including, but not limited to, racial or ethnic origin, and past, current, or future political opinions, religious or philosophical beliefs, trade union membership, age, gender, sex life, sexual orientation, disability, health status, medical condition, financial status, criminal convictions, or likelihood to engage in criminal acts.

The previous sentence does not limit or prohibit use cases or tools designed specifically to identify security breaches, unauthorized access, fraud, and other security vulnerabilities, or to identify and reduce bias in AI Services.
Additionally, Customer may not submit images of individuals for the purposes of creating or analyzing biometric identifiers, such as face prints or fingerprints or scans of eyes, hands, or facial geometry.

Deceptive Activity. Engaging in intentional disinformation, deception, plagiarism or academic dishonesty.

Child Exploitation and Abuse. Creating, sending, uploading, displaying, storing, processing, or transmitting material that may be harmful to minors including, but not limited to, for any purposes related to child exploitation or abuse, such as real or artificial Child Sexual Abuse Material (CSAM).

Disclosures. Customers must disclose to end users when they are interacting directly with automated systems, unless there is a human in the loop, and when required by law, provide a means for end users to interact with a human instead of an automated system. Customers agree to provide information about intended uses of the AI Services and compliance with this Policy upon request.